Last updated 14 November 2026

ACTRR connects supporting artists with film, TV and commercial productions. Some of our members are children and young people, and some adults may be vulnerable. Keeping them safe comes before everything else we do. This page explains how we protect under-18s and what we expect from members, parents, guardians and productions.

Who this applies to

This policy covers everyone who uses ACTRR: supporting artists, parents and guardians, production companies, filmmakers, casting professionals and the ACTRR team.

Under-18 accounts

• Children and young people under 18 cannot create their own account. A parent or legal guardian creates and manages it.
• The parent or guardian owns the account, receives every enquiry and decides whether to accept any booking.
• Under-18 profiles are only visible to production accounts we have verified. They are never shown to the public.
• Under-18 profiles never show the child's surname, home address, school, phone number or email address.
• Productions cannot message a child. All contact goes to the parent or guardian through ACTRR.

Photographs of children

• Photos must be recent, natural and fully clothed: no swimwear, underwear or costume that shows more than everyday clothing would.
• No school uniform, school logos or anything else that identifies where a child lives or goes to school.
• We review photos of under-18s and remove any that break these rules.

Licences and chaperones

In the UK, most children of compulsory school age need a child performance licence from their local council before they can take part in a film, TV or commercial production, and must be supervised by a parent or a licensed chaperone. The production is responsible for applying for licences and arranging chaperones. A parent or guardian should never agree to a booking for a child unless the production has confirmed the licence and chaperone arrangements in writing.

Verifying productions

• Every production account is checked before it can search the roster. We check the company, the people behind it and the project.
• We can suspend or remove a production at any time if we have a concern.
• Every opportunity must say whether it is paid, unpaid or expenses only, and where filming takes place.

Warning signs to report

Report it to us straight away if anyone using ACTRR:

• asks for a child's direct contact details, or to meet a child without a parent or guardian;
• asks for photos or videos beyond normal casting images, or asks to keep anything secret;
• asks for money for "registration", "portfolios" or "guaranteed work";
• moves the conversation to private messaging apps or social media;
• offers a booking without clear details of the production, location and supervision.

Adults at risk

The same care applies to adults who may be vulnerable. Productions must treat every supporting artist with respect, provide safe working conditions, welfare facilities and breaks, and never pressure anyone into doing something they are uncomfortable with.

How we respond to concerns

• We take every report seriously and aim to respond within one working day.
• Where needed we will suspend accounts, remove profiles or listings, and keep a record of what happened.
• Where a child or adult may be at risk of harm, we will refer the matter to the local authority's children's or adult services, or to the police.

Useful contacts

• Emergency: 999
• NSPCC helpline for adults worried about a child: 0808 800 5000
• Childline, for children and young people: 0800 1111

This policy is run by ACTRR LTD (company number 17581129), registered office 5 Shipstal Close, Poole, England, BH16 5AU. We review it at least once a year.

Last updated 14 November 2026

This policy explains what personal information ACTRR collects, why we collect it, who we share it with and the rights you have. ACTRR is run by ACTRR LTD (company number 17581129), registered office 5 Shipstal Close, Poole, England, BH16 5AU. ACTRR LTD is the data controller for the information described here. Contact us about privacy at actrrcasting@gmail.com.

What we collect

Supporting artists (and parents or guardians)

• Account details: name, display name, email address, phone number, date of birth, and the name of the parent or guardian for under-18 accounts.
• Location and travel: home town, postcode, region, how far you will travel, driving licence and transport.
• Casting details: height, clothing and shoe size, hair and eye colour, distinguishing features, tattoos and piercings, casting categories, skills, accents, languages, availability and biography.
• Photographs you upload.
• Ethnicity, only if you choose to give it. This is optional and you can remove it at any time.
• Membership and payments: your membership status. Card payments are taken by Stripe; we never see or store your full card number.
• Applications you make and messages you send through ACTRR.

Productions and filmmakers

• Your name, role, company, work email, phone number, website and details of the projects and opportunities you post.

Anyone who contacts us

• Your name, email address and message.

Why we use it, and our legal basis

• To provide your membership and the roster (contract): creating your profile, showing it to verified productions, sending you matching opportunities, and managing your subscription.
• To take payments (contract): through Stripe.
• To keep the platform safe (legitimate interests and, for children, legal obligations): verifying productions, preventing fraud and investigating safeguarding concerns.
• Ethnicity (your explicit consent): used only to help productions find people for roles where it genuinely matters. You can withdraw consent at any time by removing it from your profile.
• Optional emails and texts about opportunities (consent): you can switch these off in your profile at any time.

Who can see your information

• Verified productions can see your profile card and casting details. They cannot see your phone number, email address or postcode unless you choose to share them in reply to an enquiry.
• Your full name is only shown if you turn on "Show my full name to verified productions".
• Under-18 profiles are only visible to verified productions and never show a surname or contact details.
• We never sell your personal information.

Services we use to run ACTRR

These companies process data for us under contract and only on our instructions:

• Google (Google Workspace, Sheets and Drive): storing profiles, photos and messages, and sending emails.
• Stripe: taking and managing membership payments.
• Netlify: hosting the website.

Some of these providers may process data outside the UK. Where they do, they use safeguards approved under UK data protection law, such as the UK International Data Transfer Addendum.

How long we keep it

• Your profile is kept while your membership is active.
• If you cancel, your profile is hidden from productions at the end of your paid month and deleted 90 days later, unless you rejoin.
• Payment records are kept for six years, as required for tax and accounting.
• Records of safeguarding concerns may be kept for longer where the law or good practice requires it.

Children's information

We only collect information about under-18s from their parent or guardian, who manages the account and can view, change or delete it at any time. See our Safeguarding policy for more.

Cookies and storage

We do not use advertising or tracking cookies. The website stores a small amount of information in your browser, such as whether you are logged in and your saved profile details, so that the site works properly. This stays on your device.

Your rights

Under UK data protection law you have the right to access your information, correct it, delete it, restrict or object to how we use it, receive a copy of it, and withdraw consent at any time. To use any of these rights, email actrrcasting@gmail.com. We will reply within one month.

If you are unhappy with how we have handled your information, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

Changes to this policy

If we make important changes, we will tell members by email before they take effect.

Last updated 14 November 2026

These terms apply to everyone who uses ACTRR. ACTRR is run by ACTRR LTD (company number 17581129), registered office 5 Shipstal Close, Poole, England, BH16 5AU ("ACTRR", "we", "us"). By creating an account or using the website, you agree to these terms. Questions? Email actrrcasting@gmail.com.

1. What ACTRR is

ACTRR is an online roster that connects supporting artists with production companies, filmmakers and casting professionals in the UK. We are not an employment agency or talent agent. We do not employ supporting artists, put members forward for specific jobs or negotiate fees. Productions choose who they cast and are responsible for engaging and paying supporting artists.

2. Membership

• Supporting artist membership costs £5 a month, including VAT where it applies. It renews automatically each month on the date you joined until you cancel.
• Payments are taken by Stripe. If a payment fails, we will let you know and Stripe will try again. If it still fails, your profile will be hidden from productions until payment is made.
• We will give you at least 30 days' notice by email of any price change, and you can cancel before it takes effect.

3. No guarantee of work

4. Cancelling

• You can cancel at any time from My account, or by emailing us. You will keep access until the end of the month you have paid for and will not be charged again.
• 14-day cooling-off period: if you change your mind within 14 days of first joining, email us and we will refund your first month's fee in full.
• We do not give refunds for part-months after the cooling-off period, except where the law requires it.

5. Your profile

• Everything in your profile must be accurate and up to date, and your photographs must be recent and genuinely of you.
• You must be 18 or over to create an account. Accounts for under-18s must be created and managed by a parent or legal guardian.
• You keep ownership of your photographs. You give ACTRR permission to show them to verified productions for as long as your profile is active.
• We may remove profiles or photos that break these terms or our Safeguarding policy.

6. When you are booked

• Your agreement for any job is with the production, not with ACTRR. Check the dates, location, hours, rate and payment terms with the production before you accept.
• Supporting artists are usually engaged as self-employed and are responsible for their own tax and National Insurance, unless the production tells you otherwise.
• Please turn up on time, follow the instructions of the production team, behave professionally and keep production details confidential if asked.

7. Productions and filmmakers

• Production accounts must be verified before they can search the roster or post opportunities.
• Every opportunity must be accurate and must state whether it is paid, unpaid or expenses only, with the rate for paid work.
• Productions must pay supporting artists what was agreed and on time, follow UK employment, health and safety and equality law, and provide safe working conditions.
• Productions are responsible for child performance licences and chaperones for any under-18s they engage.
• Productions must use members' information only to cast the production it was shared for. They must not contact members outside ACTRR unless the member has chosen to share their details, and must never ask members for money.

8. Things nobody may do on ACTRR

• Post false, misleading or discriminatory content, or impersonate anyone.
• Harass, threaten or exploit anyone, or ask for inappropriate images.
• Ask members to pay for work, "portfolios" or "registration".
• Copy, scrape or resell the roster or any member's information.

We can suspend or close any account that breaks these terms. If we close a member's account because of a serious breach, we will not refund the current month.

9. Our responsibility to you

• We work hard to keep ACTRR running and to verify productions, but we cannot guarantee the site will always be available, or the conduct of any production or member.
• We are not responsible for the terms of any job, any fees owed by a production, or anything that happens on a production's set.
• Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit. Otherwise, our total liability to a member is limited to the membership fees paid in the 12 months before the claim.
• These terms do not affect your statutory rights as a consumer.

10. Changes and law

We may update these terms and will tell members by email about important changes before they take effect. These terms are governed by the law of England and Wales, and disputes will be dealt with by the courts of England and Wales (or the courts of Scotland or Northern Ireland if you live there).